Refund & Cancellation Policy

1. Overview

At THE SPORTS STORE, operated by Sports11win, we are committed to providing exceptional IT services and ensuring customer satisfaction. This Refund & Cancellation Policy outlines the terms and conditions for refunds and cancellations of our services.

We understand that circumstances may arise where you need to cancel a service or request a refund. This policy is designed to be fair and transparent for all parties involved.

2. Service Cancellation

2.1 Cancellation Before Project Commencement

If you cancel a service before we begin work on your project:

• Full refund of any advance payment made
• No cancellation fees applied
• Refund processed within 5-7 business days

2.2 Cancellation During Project Development

If you cancel a service after project work has begun:

• Refund calculation based on work completed
• Deduction for time and resources already invested
• Handover of completed work to date
• Refund processed within 10-15 business days

2.3 Cancellation After Project Completion

Once a project is completed and delivered, cancellation is not possible. However, we offer post-delivery support and modifications as per our service agreement.

3. Refund Eligibility

3.1 Eligible for Full Refund

• Service cancellation before project commencement
• Failure to deliver services within agreed timeframe (without valid reason)
• Significant deviation from agreed project scope without approval
• Technical issues preventing service delivery

3.2 Partial Refund Scenarios

• Project cancellation during development phase
• Scope reduction during project execution
• Client-requested changes that significantly alter project requirements

3.3 Non-Refundable Situations

• Completed and delivered projects
• Services used or consumed
• Third-party costs already incurred
• Custom development work that cannot be resold

4. Refund Process

4.1 Refund Request

To request a refund, please contact us through:

• Email: contact@Sports11win.shop
• Phone: +91 94615 35488
• Contact form on our website

4.2 Required Information

Please provide the following information with your refund request:

• Project/service reference number
• Reason for refund request
• Date of service purchase
• Payment method used
• Any supporting documentation

4.3 Refund Timeline

• Refund review: 2-3 business days
• Refund processing: 5-15 business days (depending on payment method)
• Bank processing: 3-7 business days (for bank transfers)

5. Payment Method Refunds

5.1 Credit/Debit Card Payments

Refunds will be processed back to the original payment method used for the transaction. The refund will appear on your statement within 5-10 business days.

5.2 Bank Transfers

For bank transfers, we will process the refund to the same account from which the payment was made. Processing time is typically 3-7 business days.

5.3 Digital Wallets

Refunds to digital wallets will be processed according to the wallet provider's policies and may take 1-3 business days.

6. Service-Specific Policies

6.1 Mobile Application Development

• Full refund if cancelled before design phase
• Partial refund during development (minus completed work)
• No refund after app submission to app stores

6.2 Performance Analytics Systems

• Full refund if cancelled before system setup
• Partial refund during implementation
• No refund after system deployment and training

6.3 Team Management Platforms

• Full refund if cancelled before platform configuration
• Partial refund during customization phase
• No refund after platform launch and user training

7. Dispute Resolution

If you disagree with our refund decision, we encourage open communication to resolve the issue. You may:

• Request a review of your case by our management team
• Provide additional documentation or evidence
• Request mediation or third-party arbitration
• Contact relevant consumer protection authorities

8. Force Majeure

In cases of force majeure events (natural disasters, government actions, etc.) that prevent us from delivering services, we will:

• Provide full refunds for undelivered services
• Offer alternative solutions when possible
• Communicate clearly about delays and options
• Extend project timelines without additional charges

9. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after policy changes constitutes acceptance of the new terms.

10. Contact Information

For questions about refunds, cancellations, or this policy, please contact us:

11. Additional Notes

This policy is designed to ensure fair treatment for both our clients and our company. We believe in building long-term relationships based on trust, quality, and mutual understanding.

If you have any special circumstances not covered by this policy, please contact us directly. We are committed to finding reasonable solutions that work for all parties involved.